Shipping Information

At Asoph Fashion Shop, we strive to get your exclusive plus-size fashion to you as quickly as possible. Here’s what you need to know about our shipping process:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after dispatch.

Please note: We ship worldwide except to select Asian countries and remote areas. Delivery times may vary during holiday seasons or due to unforeseen circumstances beyond our control.

Returns & Exchanges

We want you to feel completely confident and satisfied with your Asoph Fashion purchase. If you’re not happy with your item, our straightforward returns process makes it easy to find a solution.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request initiated within 15 days of receiving your delivery
  • Item must be unworn, unwashed, and unused
  • All original tags must be attached
  • Item must be in its original packaging
  • You must have the original receipt or proof of purchase

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

  • Bodysuits (due to their intimate nature)
  • Leggings (if the hygiene strip has been removed)
  • Any intimate apparel or swimwear with removed hygiene tags

This policy helps us maintain health and safety standards for all our valued customers.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return.
  2. Complete the Return Request: Use the following template in your email:

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear Asoph Fashion Customer Care Team,

    I would like to request a [return/exchange] for my recent order.

    Order Number: [Your Order Number]

    Order Date: [Date of Order]

    Item(s) to Return/Exchange: [Product Name, Size, Color]

    Reason for Return/Exchange: [Please describe]

    Please advise on the next steps and provide return instructions.

    Thank you,

    [Your Full Name] [Your Email Address] [Your Phone Number (optional)]
  3. Wait for Authorization: Our customer care team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  4. Package Your Item: Securely package the item in its original packaging, including all tags and labels.
  5. Ship Your Return: Mail the package to our address (provided in your RMA email). We recommend using a tracked shipping service.

Refund Processing

Once we receive and inspect your returned item:

  • You will receive an email notification confirming receipt of your return
  • We will process your refund within 3-5 business days of approval
  • The refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution

Note: Original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.

Exchanges

We happily accept exchanges for size or color variations, subject to availability. If the item you want is out of stock, we will process a refund instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

For international returns (outside the US), we recommend using a tracked shipping service and retaining your proof of postage. We are not responsible for items lost in transit without tracking.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange a free return and replacement at no cost to you.

Need Assistance?

Our customer care team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Within 2 business days
  • Mailing Address for Returns:
    • Asoph Fashion Shop
    • 2508 Grant Avenue
    • Panama City, FL 32405 USA

Please remember to wait for your RMA number before sending any returns.

At Asoph Fashion Shop, we’re committed to ensuring you feel confident and beautiful in our exclusive plus-size fashion. Our policies are designed to make your shopping experience as seamless and enjoyable as possible, reflecting our dedication to your satisfaction and style journey.