Returns & Exchanges

At Asoph Fashion Shop, where style meets confidence, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not fit perfectly or meet your expectations, which is why we’ve created a straightforward returns and exchanges process for our valued customers.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In its original condition
• Unworn, unwashed, and unused
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

• Bodysuits (due to their intimate nature)
• Leggings (if the hygiene strip has been removed)
• Any intimate apparel or swimwear if the hygiene tag has been removed

Note: This policy helps us maintain health and safety standards for all our customers while offering the exclusive plus-size fashion you love.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
2. Complete the Return Request Form: Use the template provided below to ensure we have all necessary information.
3. Wait for Authorization: Our customer care team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
4. Package Your Item: Securely package the item in its original packaging, including all tags and labels.
5. Ship Your Return: Mail the package to our address (provided in your RMA email). We recommend using a tracked shipping service.

Return Request Template

Copy and paste the following template into an email to [email protected]:

Refund Processing

Once we receive and inspect your returned item:

• You will receive an email notification confirming receipt of your return
• We will process your refund within 3-5 business days of approval
• The refund will be credited to your original payment method
• Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution

Note: Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.

Exchanges

We happily accept exchanges for size or color variations, subject to availability. If the item you want is out of stock, we will process a refund instead.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

For returns shipped internationally (outside the US), we recommend using a tracked shipping service and retaining your proof of postage. We are not responsible for items lost in transit without tracking.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange a free return and replacement at no cost to you.

At Asoph Fashion Shop, we’re committed to ensuring you feel confident and beautiful in our exclusive plus-size fashion. Our returns policy is designed to make the process as seamless and stress-free as possible, reflecting our dedication to your satisfaction and style journey.